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Our Policies

Please take the time to read the information below, which are the policies in which we abide by.

Processing Times:
We are usually able to ship your parcel to you within three (3) working days of receiving your payment. We will contact you via email if there is going to be any delay.

How to place an Order:
The fastest and most economical way of placing your order is through our shopping cart.

Additions to Orders:
We will always try to accomodate your requests if you would like to add to an already placed order, unless of course we have already packed and/or posted your parcel.

Shipping:
All items will be sent through Australia Post by standard mail, unless you request otherwise.

Local Orders:
We are more than happy for our local customers to collect their orders from our business premises by prior arrangement, or we can can arrange for local home delivery (a $5 fee applies to all deliveries under $50 in value, orders over $50 are eligible for FREE home delivery, should it be requested.) Simply email in advance of pick up or to arrange delivery.
We are located at South Nowra, on the NSW south coast. Our address will be provided upon request.

Minimum Order:
We do not require a minimum amount for your order. Your order will always be welcome and we are happy to supply your goods, regardless of size.

Payment:
Our preferred method of payment is via Direct Debit and we will supply our banking details to you after you have placed an order. We also accept money orders, cheques, paypal and COD, and for locals only who choose either pick up or home delivery as their method of delivery. All of which, we will supply our address and/or bank details to after receiving an order from you.

Quality of our Products:
All of our products are fresh, and our stock is replenished regularly, as needed. Most of our products have a full, accurate description, but if a description is unavailable, there will be a picture so you can see exactly what you are buying, but if you believe there is a problem, please contact us immediately upon receiving your order.

Final Note:
We thank you for taking the time to read these conditions and hope you enjoy browsing through our site. We will be adding new items with regularity, so hope you will join us again.

Regards The Nature's Mix Team!!

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